1 reviews | Active since Jul 2016
unpleasant call center agent
<p>Hello, called and spoke to Dikiledi (Hospital claims ) gave her my details and she informed me that i need my hospital file, after i had explained her that i have claimed a month ago and this was not requested she insisted that i must get my hospital file, and that the claim cannot be processed till the file is recieved, i called the hospital and they said the file is confidential, i then called and spoke to Mohamed who then looked at my claim and gave me the correct information. Dikiledi is not customer service material as she did not even look at the details of my claim and also had a non helpful tone about her.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be n contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be n contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be n contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be n contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
We would like to apologise for any inconvenience caused regarding the service you received.
As per our discussion, we confirmed that an investigation has been conducted regarding the concerns raised.
We sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients. Corrective measures have been taken to prevent this from happening in future. We assure you that all concerns raised have been escalated to the relevant Management Teams.
A letter of apology was also emailed to the address we have on record.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We would like to apologise for any inconvenience caused regarding the service you received.
As per our discussion, we confirmed that an investigation has been conducted regarding the concerns raised.
We sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients. Corrective measures have been taken to prevent this from happening in future. We assure you that all concerns raised have been escalated to the relevant Management Teams.
A letter of apology was also emailed to the address we have on record.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist