1 reviews | Active since Feb 2016
unpaid R1000 and still deducting
i have cancelled my policy with clientele life they still deducted my premuim and they wouldn't pay my R1000 which will mature next year. this is unfair
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear pongolo
As per our telephonic discussion, the necessary feedback has been provided to you.
We have explained that in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy. Our records indicate that have withdrawn money from your policy within the period of the first 5 years.
We have also advised you that you if you are not satisfied with the outcome of the feedback provided, you may refer the matter to the Independent Arbitrator for re-evaluation: ***.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Dear pongolo
As per our telephonic discussion, the necessary feedback has been provided to you.
We have explained that in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy. Our records indicate that have withdrawn money from your policy within the period of the first 5 years.
We have also advised you that you if you are not satisfied with the outcome of the feedback provided, you may refer the matter to the Independent Arbitrator for re-evaluation: ***.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist