UNPAID FUNERAL COVER

On the 25 of December my father passed away and on the 28th of December I reported to clientele and they told me to email the documents to them which I did email them and I also received the R200 airtime, since then I haven't receive any payments and when I make a follow up, they tell me they did not receive any email and I email them again but still even my husband called them and they told him to fax the documents and we did fax the but still I haven't receive or heard from them