AM
Ace M
1 reviews | Active since Sept 2022
23 Sept 2022, 11:57
Unpaid funds
Hello I'm Andile Mandulo, I have a problem with Clientele, I have opened an investment savings plan with them in 2017 they've been deducting from my account, now I'm claiming my funds and I don't get any help from them regarding my funds, please help me.
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Replies (2)
Clientele Life's replyOfficial
23 Sept 2022, 13:02Dear Ace M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Sept 2022, 13:02
Official
Dear Ace M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Sept 2022, 13:40Dear Ace M, We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department. Our records indicate that the status of your Clientele Wealth Plan that commenced on the 1st of May 2020 was changed to Paid – Up on the 23rd of September 2021. Please note that, in terms of legislation, you may action a maximum of one partial or one full surrender during the first 5 years of the policy. Our records indicate that there was a previous encashment in 2020, meaning you can only be able to encash the value again from the 1st of May 2025. Furthermore, we have explained the terms and charges applicable when the policy is on a Paid - Up status. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department. Our records indicate that the status of your Clientele Wealth Plan that commenced on the 1st of May 2020 was changed to Paid – Up on the 23rd of September 2021. Please note that, in terms of legislation, you may action a maximum of one partial or one full surrender during the first 5 years of the policy. Our records indicate that there was a previous encashment in 2020, meaning you can only be able to encash the value again from the 1st of May 2025. Furthermore, we have explained the terms and charges applicable when the policy is on a Paid - Up status. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply23 Sept 2022, 13:40
Official
Dear Ace M, We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department. Our records indicate that the status of your Clientele Wealth Plan that commenced on the 1st of May 2020 was changed to Paid – Up on the 23rd of September 2021. Please note that, in terms of legislation, you may action a maximum of one partial or one full surrender during the first 5 years of the policy. Our records indicate that there was a previous encashment in 2020, meaning you can only be able to encash the value again from the 1st of May 2025. Furthermore, we have explained the terms and charges applicable when the policy is on a Paid - Up status. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for any inconvenience you may have experienced when trying to contact our Client Services Department. Our records indicate that the status of your Clientele Wealth Plan that commenced on the 1st of May 2020 was changed to Paid – Up on the 23rd of September 2021. Please note that, in terms of legislation, you may action a maximum of one partial or one full surrender during the first 5 years of the policy. Our records indicate that there was a previous encashment in 2020, meaning you can only be able to encash the value again from the 1st of May 2025. Furthermore, we have explained the terms and charges applicable when the policy is on a Paid - Up status. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life