1 reviews | Active since Jun 2021
unpaid claim
l took a hospital plan with Clientele in 2018, l got admitted at the hospital after giving birth and doctors discovered l had pneuomia and it was not related to my delivery.I made a claim at clientele since l was paying for the hospital plan only to be stuck on the way with paperwork that was needed. Then l decided not to go ahead with the claim.In December 2020 l received a call from clientele informing me that my claim was incomplete so l explained my story and since it had been long maybe the doctor who attended to me might have left l was told not worry but just submit my id copy and hospital plan it would be enough for the claim.After submitting l was given an additional list,which was impossible to get because they were results of certain tests which were not done on me. Now my worry is l am in dilemna when it comes to taking policies with clientele.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim.
Should you require any assistance in this regard please feel free to contact us directly .
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim.
Should you require any assistance in this regard please feel free to contact us directly .
Kind Regards,
Claims Department