VN
Veloshnee N
1 reviews | Active since Nov 2014
08 Sept 2023, 09:22
Unpaid Claim
I submitted a funeral claim in Jul 23, since I have not been paid out and it is 2 months later. Clientele says once documents is submitted, payout is 24 hours. I did reached out to Clientele a few times and they always say some will call me back and no word from anyone.
Secondly my personal details has not been protected with Clientele this is in breach of the POP act.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
08 Sept 2023, 11:15Dear Veloshnee,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply08 Sept 2023, 11:15
Official
Dear Veloshnee,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Sept 2023, 10:25Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim
Should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department
Clientele Life's reply13 Sept 2023, 10:25
Official
Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim
Should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department
Clientele Life's replyOfficial
04 Oct 2023, 13:53Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply04 Oct 2023, 13:53
Official
Dear Veloshnee,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
We confirm that our Claims Assessor was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department