SP
Samantha P
1 reviews | Active since Mar 2021
21 Apr 2021, 08:42
Unpaid claim
My sister passed away on the 17th March and we submitted all the requested documents, we called and till today policy hasn't paid out. Everytime when my nephew calls or send emails there is stories that he will be contacted within 2 working days and its a month now he's been waiting for his mom pay out. Clientele is just a ****, I won't encourage anyone to join it, lot of people are crying about it around my área.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
21 Apr 2021, 10:15Dear Samantha P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply21 Apr 2021, 10:15
Official
Dear Samantha P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
SP
Samantha P's updateReviewer Update
21 Apr 2021, 10:56I've been getting same respond of my query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Its pointless with clientele honestly, they just debit money from people’s Accounts and when they have to pay out, we deals with automated machines. No one to assist or respond.
Síes maan, how can you guys be so cruel.
********
Its pointless with clientele honestly, they just debit money from people’s Accounts and when they have to pay out, we deals with automated machines. No one to assist or respond.
Síes maan, how can you guys be so cruel.
********
SP
Samantha P's update21 Apr 2021, 10:56
Reviewer Update
I've been getting same respond of my query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Its pointless with clientele honestly, they just debit money from people’s Accounts and when they have to pay out, we deals with automated machines. No one to assist or respond.
Síes maan, how can you guys be so cruel.
********
Its pointless with clientele honestly, they just debit money from people’s Accounts and when they have to pay out, we deals with automated machines. No one to assist or respond.
Síes maan, how can you guys be so cruel.
********
Clientele Life's replyOfficial
04 May 2021, 12:14Dear Samantha P,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards, Claims Department
Clientele Life's reply04 May 2021, 12:14
Official
Dear Samantha P,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm the outstanding requirements needed in order to proceed with the assessment of the claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards, Claims Department