KM
Kwena M
1 reviews | Active since Oct 2019
21 Feb 2025, 20:21
Unpaid cashback from clientele life
Clientele life has failed to pay the cashback that is due to me every 5 claim-free years. It was due in October of 2024 and every time I call them to inquire, they promise that I'll get it in the next month, which hasn't happened since October. They've basically been lying to me every time I've called them, claiming that they've sorted the issue and that a supervisor will speak to me to explain what the hold up has been, which has never happened. I'm truly frustrated and in disbelief of their lack of professionalism and honesty. Every time I call them, I'm placed on hold for hours and **** to.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
24 Feb 2025, 08:04Dear Kwena M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply24 Feb 2025, 08:04
Official
Dear Kwena M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
24 Feb 2025, 13:32Dear Kwena M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of February 2025. Furthermore, I have confirmed that your cash back bonus will be paid today and also gave you a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply24 Feb 2025, 13:32
Official
Dear Kwena M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 24th of February 2025. Furthermore, I have confirmed that your cash back bonus will be paid today and also gave you a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
KM
Kwena M's updateReviewer Update
25 Feb 2025, 02:19Thank you for dealing with the matter.
KM
Kwena M's update25 Feb 2025, 02:19
Reviewer Update
Thank you for dealing with the matter.
Clientele Life's replyOfficial
25 Feb 2025, 07:34Dear Kwena M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Feb 2025, 07:34
Official
Dear Kwena M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life