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Nomusa N

1 reviews | Active since Aug 2015

08 Mar 2016, 10:39

Unpaid bank charges of R138.00

Please receive attached statement from Absa due to unpaid debit orders. I have made calls requesting you to stop debiting form my account on the dates that's that are showing on my statements. I made it clear that I get paid on the 25th of the month not before and the Customer service personnel that I have spoken to promised me that this is the track system that you have I will not get penalised for unpaid debit order, and this is affecting my credit record. <br> Please pay back my money(charges) this is not the first time I'm complaining about. I have wasted my work resources trying to communicate with you regarding this incident.<br> Please provide feedback on this incident and ensure that my money is paid back to my account.<br> I would really appreciate if you resolve this issue soonest. I have sent you complaint on the 30th July 2015, and you have made payment to my bank account and I thought that was the lesson but it is obvious that you did not learn from that mistake. <br> <br> Kind Regards,<br> Nomusa Ndlovu<br>

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Replies (1)
Clientele Life
Clientele Life's reply08 Mar 2016, 11:49
Official
Hello makendlovv32,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Your sincerely,

Benita Steyn
Service Recovery Specialist