BT
Boitumelo T
1 reviews | Active since Dec 2021
05 Apr 2022, 06:59
Unnecessary debit orders for a sim card which i dont even have
I am getting sick and tired of clientelle debiting my account on the dates which i didnt agree to.they causing unpaids on my account.They were unable to collect premiums for almost three months but still they keep debiting my account,im trying to cancel with them no option.What makes me really angry is that i dont even have the simcard that they trying to debit me for.i dont have the simcards and i am not getting the airtime im suppose to get.so stop debitting my account with immediate effect.
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Replies (2)
Clientele Life's replyOfficial
13 Apr 2022, 10:12Dear Boitumelo T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Apr 2022, 10:12
Official
Dear Boitumelo T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 Apr 2022, 15:35Dear Boitumelo T, Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the provided mobile number to discuss and address your complaint, but to no success.
Our records indicate that delivery of the sim card was requested on the 12th of November 2021, once the delivery is requested our external courier company will contact you to confirm the delivery address. Our records indicate that the attempts to contact you were not successful.
Please note that the policy is currently in a lapsed status and there will be no further deductions. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Our records indicate that delivery of the sim card was requested on the 12th of November 2021, once the delivery is requested our external courier company will contact you to confirm the delivery address. Our records indicate that the attempts to contact you were not successful.
Please note that the policy is currently in a lapsed status and there will be no further deductions. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply13 Apr 2022, 15:35
Official
Dear Boitumelo T, Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the provided mobile number to discuss and address your complaint, but to no success.
Our records indicate that delivery of the sim card was requested on the 12th of November 2021, once the delivery is requested our external courier company will contact you to confirm the delivery address. Our records indicate that the attempts to contact you were not successful.
Please note that the policy is currently in a lapsed status and there will be no further deductions. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Our records indicate that delivery of the sim card was requested on the 12th of November 2021, once the delivery is requested our external courier company will contact you to confirm the delivery address. Our records indicate that the attempts to contact you were not successful.
Please note that the policy is currently in a lapsed status and there will be no further deductions. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life