SJ
Sir J
1 reviews | Active since Jul 2021
03 Nov 2021, 12:40
********ly obtained information
I am so livid, Clientele does not comply with the Popi Act I received a call from a very rude last named Penelope Twala who ruined my morning completely, she was speaking over me rudely. I asked her where she got my contacts from because I had not made any enquiries for an insurance, she told me I didn't have to know that when I asked to speak to a manager she told me that she is the manager. She later told me that there was no manager to speak to and placed me on hold only to drop the call, I am so mad at the fact that they obtained my phone number ********ly and to allow rude agents to call and be rude to clients.
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Replies (2)
Clientele Life's replyOfficial
03 Nov 2021, 13:24Dear Sir J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Nov 2021, 13:24
Official
Dear Sir J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Nov 2021, 08:17 Dear Sir J,
We acknowledge receipt of your complaint and would like to sincerely apologize for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologize for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
Clientele Life's reply04 Nov 2021, 08:17
Official
Dear Sir J,
We acknowledge receipt of your complaint and would like to sincerely apologize for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologize for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct