1 reviews | Active since Sept 2020
******** Deductions by Clientele
My complaint ***, Clientele has been ******** deducting R356 from my salary from June, July and August 2020, I've complained to customer service and I was told that I took this policy from March which was not true, the cell number and the address were used or was in their database were not mine and the lady Mpho keeps on requesting my other number which I don't have. I received an sms stating that I must contact Ms Johannah Cele . I have tried on several occasions to contact this person but to no avail. I also sent an email to complaint arbitrator I haven't recieved any response regarding my complaint
My resolution regarding this matter, I need the necessary refund from clientele because the stop order was ******** and there was no agreement signed between me them.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Our attempts to contact you have not been successful, kindly respond to the email sent to you or alternatively please provide us with an alternate number or convenient time to call you.
Yours sincerly.
Market Conduct Team
Our attempts to contact you have not been successful, kindly respond to the email sent to you or alternatively please provide us with an alternate number or convenient time to call you.
Yours sincerly.
Market Conduct Team
Thank you for your response, kindly note that the said email was responded to on 1 October 2020 together with an affidavit containing my three specimen signatures as requested for further investigations. Please be informed that I have re-forwarded the email with an attachment that was sent to Compliance on my behalf as I was not in the office on the 1st of October 2020.
Regards,
Busisiwe
Thank you for your response, kindly note that the said email was responded to on 1 October 2020 together with an affidavit containing my three specimen signatures as requested for further investigations. Please be informed that I have re-forwarded the email with an attachment that was sent to Compliance on my behalf as I was not in the office on the 1st of October 2020.
Regards,
Busisiwe