FM
Fika M
1 reviews | Active since Aug 2021
25 Aug 2021, 11:46
******** DEDUCTION
For 3 months now clientel has been de*****ing my account for policies that I know nothing and without my consent. In short a refund was made with a promise that they will blacklist my account. This month new policies were created and my account was debited. The name from those match with my ID, I then ask myself if this was a link organized *****, because even from far the address given is incomplete and where are Quality Assurance.
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Replies (3)
Clientele Life's replyOfficial
25 Aug 2021, 13:58Dear Fika M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Aug 2021, 13:58
Official
Dear Fika M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Sept 2021, 15:05Dear Fika M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
Clientele Life's reply01 Sept 2021, 15:05
Official
Dear Fika M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
FM
Fika M's updateReviewer Update
09 Sept 2021, 09:37Who sad I am satisfied? Your feedback is shocking.
It hard to learn that my refund claim hasn't been processed. It's only now that the matter is being escalated to the investigating team.
Shanitha Hanuman Service Support Supervisor
Clientele Life your office is useless if it fails to follow up directly to complainant.
Clientele is honestly thrash
It hard to learn that my refund claim hasn't been processed. It's only now that the matter is being escalated to the investigating team.
Shanitha Hanuman Service Support Supervisor
Clientele Life your office is useless if it fails to follow up directly to complainant.
Clientele is honestly thrash
FM
Fika M's update09 Sept 2021, 09:37
Reviewer Update
Who sad I am satisfied? Your feedback is shocking.
It hard to learn that my refund claim hasn't been processed. It's only now that the matter is being escalated to the investigating team.
Shanitha Hanuman Service Support Supervisor
Clientele Life your office is useless if it fails to follow up directly to complainant.
Clientele is honestly thrash
It hard to learn that my refund claim hasn't been processed. It's only now that the matter is being escalated to the investigating team.
Shanitha Hanuman Service Support Supervisor
Clientele Life your office is useless if it fails to follow up directly to complainant.
Clientele is honestly thrash