JS
Judy-Ann Stevens
1 reviews | Active since Jan 2015
28 Dec 2021, 08:59
******** debit orders
I'm going to lay a complaint at the ombudsman for ******** business practices because you keep on deducting money from my account without my permission! I DID NOT TAKE OUT ANY POLICY FROM YOU!!! I want my money back within the next 24hrs!!! This is *****!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Dec 2021, 09:16Dear Judy-ann S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply28 Dec 2021, 09:16
Official
Dear Judy-ann S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
JS
Judy-Ann Stevens's updateReviewer Update
28 Dec 2021, 10:02With all due respect Siphesihle your "relevant department" is useless. I've sent numerous emails and even your call centre agents is useless. I spoke to Pretty, Zama, Tembi and Phuli and either they deliberately cut my calls cause I wanted them to transfer me to the supervisor Valentino. I'm at my wits end with your company. I JUST WANT MY MONEY BACK!
JS
Judy-Ann Stevens's update28 Dec 2021, 10:02
Reviewer Update
With all due respect Siphesihle your "relevant department" is useless. I've sent numerous emails and even your call centre agents is useless. I spoke to Pretty, Zama, Tembi and Phuli and either they deliberately cut my calls cause I wanted them to transfer me to the supervisor Valentino. I'm at my wits end with your company. I JUST WANT MY MONEY BACK!
Clientele Life's replyOfficial
03 Jan 2022, 13:13Dear Judy-ann S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply03 Jan 2022, 13:13
Official
Dear Judy-ann S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct