Unknown policy INCLIENTELBA

I did have a life insurance with clientele for 2 or 3 months back in 2019 and cancel it due to my financial reasons.After that they keep on calling to take it back again but I refused,only for them late last year 2020 they started deducting again without my consent and called them to resolve the problem.

The agent I talked to told me what she saw on her system is a cancelled policy and a new one with different policy number but she can see which agent handled it. They logged the query and said they'll call me as soon as they get solution but up until today I've not heard anything from them.On the 23rd of this month they debited amount of R295, 00 without my consent again. What I want is for them to pay me back all the monies they debited from this policy I don't have agreement with them.