TM
TARMARY M
1 reviews | Active since Aug 2023
28 Aug 2023, 20:01
UNKNOWN DEBITED ORDER WITHOUT MY CONSENT
I am a foreign female student who has been de*****ed by clientele on the account of Life coverage. I got engaged with a clientele agent two months ago who told me they were advertising about a company which was not clientele and they took my account number. I never signed any legal documents regarding paying any monthly cost. To my surprise , on the 25th of August there were two debits order made on my standard bank account in the sum of R480 twice.
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Replies (3)
Clientele Life's replyOfficial
29 Aug 2023, 12:39Dear Tarmary M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply29 Aug 2023, 12:39
Official
Dear Tarmary M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Aug 2023, 10:28Dear Tarmary M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number that was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number that was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Clientele Life's reply30 Aug 2023, 10:28
Official
Dear Tarmary M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number that was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number that was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Clientele Life's replyOfficial
01 Sept 2023, 10:29 Dear Tarmary M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply01 Sept 2023, 10:29
Official
Dear Tarmary M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct