RK
Rachel K
1 reviews | Active since Aug 2021
31 Aug 2021, 16:51
Unhappy with clientele
I'm very unhappy and disappointed, I would like to cancel my clientele ultimate dignity plan cover. There was money that was debited on 25 August R321.86 and it went through twice. The second problem I have with clientele is that there is a beneficiary by the name of kgaogelo (sibling) and there's no date of birth or ID number it, I don't have a sibling. Who was going to claim my money if something had happened to me?? Please cancel and refund my money. I can not keep paying for a ******** company. Policy number-***
Kind regard Racheal K
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Replies (2)
Clientele Life's replyOfficial
01 Sept 2021, 08:49Dear Rachel K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Sept 2021, 08:49
Official
Dear Rachel K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Sept 2021, 13:37Dear Rachel K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained our billing system and provided you with the best options moving forward to accomodate your needs. You confirmed that you are now satisfied. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Clientele Life's reply01 Sept 2021, 13:37
Official
Dear Rachel K, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained our billing system and provided you with the best options moving forward to accomodate your needs. You confirmed that you are now satisfied. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life