Unhappy that text are not read especially on the WhatsApp platform

Item: Clientele Life
Rating: 3
Author: Samuel R

Unhappy that text are not read especially on the WhatsApp platform. I've sent document 3 days ago but never read or retrieved, had to initiate a chat again before it's confirmed they were just received... That's quite unprofessional. Very disappointed.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

18 Jan 2025, 11:59

Dear Samuel Z,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply18 Jan 2025, 11:59

Official

Dear Samuel Z,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's replyOfficial

20 Jan 2025, 12:43

Dear Samuel Z

At the outset, I would like to thank you for bringing this matter into our attention.

This is to confirm that two attempts were made to contact you on the 20th of January regarding concerns raised without success.

Furthermore, I would like to confirm that your Encashment request has been escalated and funds will be transferred within 48/72hrs.

Should you need further assistance regarding concerns raised , please do contact us on *** or send us an email to *** .

Regards

Vusumuzi Dlamini

Clientele Life Insurance

Clientele Life's reply20 Jan 2025, 12:43