Unhappy individual

I have had debit ordered going out of my account for about 3 months. I have called, disputed, complained and still, I will get a debit order from my account from Clientele. The other time I called, an assistant had said sometimes their trainees will open an account without a consent from the bank account holder, how, I don't know. I have been patient with them and calling to cancel this policy for the last 3 months. I got cancellation letters confirm that this will not go through again. When I checked the names on the policy, it's people from Limpopo and Umtata that I have no idea who they are. Their cell phone numbers do not even match mine. I sent my ID to Clientele as proof that I did not open this account and I do not want this account. I hope from now, this will be sorted. I called again this morning because I had been debited from the same account I cancelled just last month in July. Clientele, please do better with your services