CJ
Charity J
1 reviews | Active since Aug 2019
21 Aug 2019, 11:03
Unhappy, frustrated customer
I'd like to cancel the rewards policy which you pay R20 and get coupons and any other policy that might be open in my name because i did not agree to them. Your sales agents at malls misinform us to **** us and now we're having trouble trying to cancel these things. I've been trying to call your call centers but I'm always on hold and never spoke to a consultant. Yesterday i sent emails to you and got a response today saying i will pay R209 premiums in September, of which i cannot afford. How because the policy i opened said R20? Please cancel every policy there is in my name and remove my details from your system.
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Replies (2)
Clientele Life's replyOfficial
21 Aug 2019, 11:41 Dear Charity j,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply21 Aug 2019, 11:41
Official
Dear Charity j,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
26 Aug 2019, 16:12 Dear Charity J
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. It was confirmed that you signed the application form, however, you did not read the terms and conditions on the form. The policy was unfortunately cancelled as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client. Trust you find the above in order. Yours sincerely, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. It was confirmed that you signed the application form, however, you did not read the terms and conditions on the form. The policy was unfortunately cancelled as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client. Trust you find the above in order. Yours sincerely, Compliance Department
Clientele Life's reply26 Aug 2019, 16:12
Official
Dear Charity J
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. It was confirmed that you signed the application form, however, you did not read the terms and conditions on the form. The policy was unfortunately cancelled as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client. Trust you find the above in order. Yours sincerely, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. It was confirmed that you signed the application form, however, you did not read the terms and conditions on the form. The policy was unfortunately cancelled as per your request. Should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client. Trust you find the above in order. Yours sincerely, Compliance Department