Unhappy Customer

My Father bought himself a clientele life policy in 2012, my father was not well and the last 3yrs he told me his daughter not to worry about him he would bury himself. I was aware of the policy as my father let me handle his affairs. To cut a long story short my father passed on, a Minister of the gospel and he knew he was going to have a big funeral as he impacted many lives. Can i say this when i submitted the claim i was told 24hr to 48hr and i would be contacted by an assessor, my father was buried still today an assessor has not contacted me. The policy was up to date; all necessary documentation was completed, but still not a phone call. The ombud should intervene as this is bad. If it were not for OM where i in my peronal capacity covered dad i dont know. They paid out into my money account whilst i was still in the client service centre. I will not leave it here i am going to claim for pain and suffering, i will fight clientele to the highest courts. I am super angry as they dont care a damn about people as long as they can collect monthly premium at the claim stage they have a list of papers that needs to be completed by Drs i don't understand all this, but they take your money to give you a problem at the end of the day. Shame clientele i had a high regard for you but you showed how much you just dont care. Please let your assessors contact me, or i will seek help in the highest courts.