Unhappy customer

I don't have a choice but to always communicate with clientele via hello peter because they disregard my complains when i raise them privately, i called them in the beginning of December to say i was cancelling the rewards as their coupons are always declining at shoprite but as usual my request fell into death ears, this is beyond irritating, i don't understand how they can be so careless where people's money is concerned but as i have said this is always the case i must always publish my complains at this website in order to be assisted, they really don't care about their company's publicity, i want my money back as i cancelled your useless rewards on time, you can check your phone records to listen as i was cancelling the last time i called, now it looks like i wasted my airtime as well since i'm still paying paying for your stupid reward.