1 reviews | Active since Nov 2016
unhappy customer
hi there
my Name is David and i have been your client over 5 years, and when i took the funeral policy in 2013 i was promised that i will get cashback after 5 years an i'm still waiting can you please call me regarding that and also explain where is my cashback my ID number is ********** 925083 they told lies about their policy and i'm not happy about the service that i received on my end
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Dear linda54
As per telephonic discussion with our Compliance Investigator, we have confirmed that your policy does not contain a Cash Back Benefit.
You have confirmed that you now have a better understanding of the manner in which the policy is designed.
We trust that this is all you require in this regard, however should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Best regards,
Dear linda54
As per telephonic discussion with our Compliance Investigator, we have confirmed that your policy does not contain a Cash Back Benefit.
You have confirmed that you now have a better understanding of the manner in which the policy is designed.
We trust that this is all you require in this regard, however should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Best regards,
Dear linda54
As per telephonic discussion, your Clientele Funeral Dignity Plan regrettably lapsed on 27 December 2017 due to your November and December premiums being stopped at the bank, with a reason received via our mag-tapes as “No authority to debit”. In terms of the lapsing of the policy, we rely on our SMS notifications as well as on the client to ensure that they review their bank statements to be aware of the policy activity.
We further confirmed that the Clientele Wealth Plan which commenced on 01 July 2015 regrettably lapsed due to 3 consecutive unpaid premiums. It is important to note that in accordance with Section 54 of the Long Term Insurance Act savings plans have a minimum investment term of 5 years and the Act imposes certain restrictions on these plans within these first 5 years.
During the restriction period the policyholder is allowed either one partial or full withdrawal. Our records indicate that your previous withdrawal took place on 08 February 2017, therefore the 5 year period has not expired from your last withdrawal.
The rule ensures that policy holders get maximum returns on the policies and are not negatively affected by the costs typically associated with early withdrawals. Our records indicate that the above was explained upon the 1st request received to withdraw funds from your Investment Plan.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,
Dear linda54
As per telephonic discussion, your Clientele Funeral Dignity Plan regrettably lapsed on 27 December 2017 due to your November and December premiums being stopped at the bank, with a reason received via our mag-tapes as “No authority to debit”. In terms of the lapsing of the policy, we rely on our SMS notifications as well as on the client to ensure that they review their bank statements to be aware of the policy activity.
We further confirmed that the Clientele Wealth Plan which commenced on 01 July 2015 regrettably lapsed due to 3 consecutive unpaid premiums. It is important to note that in accordance with Section 54 of the Long Term Insurance Act savings plans have a minimum investment term of 5 years and the Act imposes certain restrictions on these plans within these first 5 years.
During the restriction period the policyholder is allowed either one partial or full withdrawal. Our records indicate that your previous withdrawal took place on 08 February 2017, therefore the 5 year period has not expired from your last withdrawal.
The rule ensures that policy holders get maximum returns on the policies and are not negatively affected by the costs typically associated with early withdrawals. Our records indicate that the above was explained upon the 1st request received to withdraw funds from your Investment Plan.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Best regards,