unhappy custoer

I have a funeral cover with clientele from 2014 till to date. I have a death of my dad, clientele did not pay me in full as they said I was owing for Oct 2021 payment of which it was authorized and I was debited twice(Jan 2022).

My dad passed On on the 12th June 2022, I have put a claim of which they preach to say the claim will be payout within 24-48 hours and you will get an airtime to run a funeral, however I got my payout not in full on the 16 th of June and the 18th was a funeral, I got my airtime after the funeral on Monday the 20th after the funeral took placed and of which I have complain about it before.

I have spoken to the claims team to cancel my account with them they have transferred my call to CS and I have spoken to Karen who confirm that the refund will be process for my outstanding payment that was deducted from my claim pay out within 24-48 hours, but still nothing to date, I was promised to get a free voucher as a compensation or the inconvenienced but nothing to date, meaning from the 20th of June till now, still waiting for +/- R500 and the 2 vouchers to use, the points they said they will allocate for me till now.

Last funny part is they have debited my account with the same premium that I paid while my dad was covered end of month , why I am no feedback. I have send am email to follow till today no feedback. I have what's app the what's app number no chance to speak to the advisor.

Unhappy Customer for years.