MS
Mirriam S
1 reviews | Active since Oct 2020
18 Oct 2020, 13:33
Unhappy Client
I am disgusted by the poor service from Clientele Life. My husband passed away 2004 and to date clientele has not processed any payment. I've been submitting documents to them since September 2004 it’s been 16 years going back and forth without any luck. Every time they do contact us, it’s a different document missing. After finally speaking to someone around February she advised that all documents are in order and now it’s September still no luck…
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Replies (2)
Clientele Life's replyOfficial
19 Oct 2020, 08:15Dear Mirriam S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's reply19 Oct 2020, 08:15
Official
Dear Mirriam S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Nov 2020, 08:30Dear Mirriam S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Clientele Life's reply23 Nov 2020, 08:30
Official
Dear Mirriam S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department