Unhappy client

I was admitted into wilgeheuwel hospital due to severe infection and kidney disease, in the hospital i also found out that i was pregnant which i was told i had to terminate due to the kidneys. So i went in to the theatre to have the sc**** done. I spent a totle of 7 days in hospital. When i was released i submitted my claim to clientel hospital cash back for reimbur*****t. The fund paid out but was short. I was assisted by a lady named Refiloe. They short paid me which she advised that the doctor needed to complete the form. We sent the forms back, till date i have not heard anything. We followed up with Refileo but i get no response, i also used the app and emailed the claims department, but nothing. Please can someone call me regarding this matter