MS
Malineo S
1 reviews | Active since Jun 2021
13 Dec 2022, 19:30
Unhappy client
Good night my name is MJ Serobanyane I am a client for this company for long time but i am disappointed about what they have just send me concerning the debit order which is supposed to go on the last day of the month but they told me that it will go earlier between the 15 and 23 of this month their reason being the public holidays.I am not having any company where may be you will find money anywhere where do they expect me to get the money from they do not have the interest of clients at heart.
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Replies (2)
Clientele Life's replyOfficial
14 Dec 2022, 15:23Dear Malineo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Dec 2022, 15:23
Official
Dear Malineo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
15 Dec 2022, 09:18Dear Malineo S We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have emailed you the details to send a bank statement in order to receive a refund of penalty fees incurred, as well as our bank details for the cash payment. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply15 Dec 2022, 09:18
Official
Dear Malineo S We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we have emailed you the details to send a bank statement in order to receive a refund of penalty fees incurred, as well as our bank details for the cash payment. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Maria Mokhuabane
Service Support Specialist
Clientele Life