Unhappy client

I took out a policy with clientele on the 01-07-2009, According to my understanding this policy includes a cash back every after 60 premiums paid or something. I have only received the cash back once in 2013 if not 2014 ever since I took out the policy.

I understand that the delay for the next one could be because of debit orders reversed from my side, of which I have paid and I was told that I was up to date. I have been trying to query this matter since last year and every information I get from their consultants is different.

I was surprised when I called this morning again , one of their senior consultants by the name of Tshepiso told that I'm one premium shot before the cash back, which has been the story of my life since 2019. I feel that their stuff needs to be trained more on this matters or someone is not doing their job.

I'll be waiting on their dicision, with all the facts and mostly solution for this matter. If not I'm happy to cancel with clientele and move to other service providers who doesn't mislead their clients.