Unhappy client

Since the 13th of February 2026 have made a claim from Clientele my claim has not been paid I have taking the matter to complaints Arbitrator I even called Simiso Xaba couldn't get hold of him I called services@clientele letting them know that I can't get hold of Simiso Nombuso from service department told me that he sends a email to Simiso requesting him to call me but no one has called me I'm the one who's is sending emails to complaints they respond by saying the assessor will investigate I will get the response after 15 days the 15 days is over and the claim that was investigated it was for last year now they told me to wait another 15 days to investigate I'm tired of waiting what I'm requesting now is that Clientele pay all my premium that's all