RM
Rethabile M
1 reviews | Active since May 2019
18 Aug 2021, 11:49
Unhappy and distressed
I took out a funeral policy with Clientelle and then later cancelled it as the agreement debit was different from what was debited from my account. I was asked to send some documents for my money to be returned which i did, but every time i query im told the same thing.
More money was debited from my account and again i'm not able to get assistance.
M.E Motjope ***
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Replies (2)
Clientele Life's replyOfficial
19 Aug 2021, 11:05Dear Rethabile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply19 Aug 2021, 11:05
Official
Dear Rethabile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 Aug 2021, 14:13Dear Rethabile M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have contacted you and assisted with all raised concerns. As per our telephonic discussion please be informed that the funds will only be payable upon receipt of the required documents. We trust that they have assisted you to your satisfaction, however feel free to contact us again should you need any further assistance. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply19 Aug 2021, 14:13
Official
Dear Rethabile M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have contacted you and assisted with all raised concerns. As per our telephonic discussion please be informed that the funds will only be payable upon receipt of the required documents. We trust that they have assisted you to your satisfaction, however feel free to contact us again should you need any further assistance. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life