Unhappy and disgusted by Clientele not responding and refunding my money

I am Anna Sepotokele, Clientele Debited R660 on a Policy I Cancelled Three Years Ago I am extremely disappointed and frustrated with Clientele’s handling of this matter.

Clientele recently debited R660 from my account without my consent for a funeral policy that I cancelled approximately three years ago. I have not authorised this debit, and I was shocked to see money being taken from my account for a policy that should no longer be active.

What makes this situation even more frustrating is that I contacted Clientele to request an immediate refund and raised my concerns with them. I sent an email on Tuesday, but I have still received no response. I have also been told that they are refusing to refund the money.

How can a company debit a customer’s account for a policy that was cancelled years ago, without obtaining consent, and then refuse to refund the money?

I want Clientele to urgently investigate how this policy was still active and why R660 was deducted from my account without my authorisation. I also expect the full R660 to be refunded immediately.

This is not acceptable customer service. I am asking Clientele to take accountability, explain what happened, and resolve this matter without further delay.

Clientele, I expect my R660 back and a proper explanation for this unauthorised debit.