1 reviews | Active since Apr 2016
Unhappy about the service
I'm not happy about the service of clientele life,I recently took a policy with them and agreed with the call center agent Harry Mokgase that i want my policy to start debiting/Active in June. now i receive an sms saying they will be debiting on my account i also spoke to Lerato Tswai who also did not assist in this matter she told me there's nothing they can do she's not processional,Lerato did not help me with anything.I'm really disappointed and i won't recommend anyone to take the policy with clientele life never.they are not honest and reliable i gave my information because i was looking for a policy that will suit my needs.<br> <br> Regards,<br> Berlinda
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn,
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to convey our deepest condolences to you and your family for the loss of your loved one.
We confirm that our Claims Team Leader (Kalai Sewpaul) was in contact with you regarding this claim, and confirmed that the sales call was assessed and found that the policy was explained correctly and the waiting periods for death due to natural causes were also explained clearly.
We trust you find this in order and that this matter has been resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
William Botha
Claims Assistant Manager
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to convey our deepest condolences to you and your family for the loss of your loved one.
We confirm that our Claims Team Leader (Kalai Sewpaul) was in contact with you regarding this claim, and confirmed that the sales call was assessed and found that the policy was explained correctly and the waiting periods for death due to natural causes were also explained clearly.
We trust you find this in order and that this matter has been resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
William Botha
Claims Assistant Manager