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BJ
Bonita J

1 reviews | Active since Jun 2024

04 Jun 2024, 22:46

Unhappy

I'm so disappointed in Clientele. I am trying to cancel a policy with them since February already I've called the call center several times and everytime I am redirected to a department but never get to speak to anyone because you have to hold on for so long.i tried calling again last Friday and got transferred again and was on hold for 20 minutes still didn't get to speak to anyone I've sent several emails and even chatted on whatsapp and everytime I tell them I want to cancel the policy and ask them to refund my money they deducted I'm cut off.I decline the debit check but yet they just deduct.....I am even afraid to have money in my main account because they just take....I have to pay bank charges for them just deducting if there isn't funds available. this is truly just not acceptable anymore.

0
Replies (2)
Clientele Life
Clientele Life's reply05 Jun 2024, 09:00
Official
Dear Bonita J,
   
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply05 Jun 2024, 11:22
Official
Dear Bonita J,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  As per our telephonic discussion, we confirm that the policy has been cancelled and a refund will be processed within 24 -48 working hours provided the premium for May has been received.  Furthermore please note that the letter confirming the cancellation of your policy has been sent to the email address you have confirmed.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Kutlwano Tsoai
Service Support Specialist 
Clientele Life