ZM
Zealous M
1 reviews | Active since Sept 2020
18 Sept 2020, 00:38
Unfullfilled Change of bank details for earnings
Changed my banking details for IFA salary from Capitec bankon the22 August. Sent all the requoered documentation as suggested9the agent amd and still my salary went through to the old capitec accoint and not the fnb account. Im in a dilemma where i am now unable to meet my monthly finamcoal needs sich as hpuse bond, school fees, bill payments ect. I would like them to reverse this transaction as i was assured. I jabe proof of emails sent confirming the change. I would like my earnings paid back with immediate effect
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Replies (4)ZM
Zealous M's updateReviewer Update
18 Sept 2020, 00:39Correctnumber is ***
ZM
Zealous M's update18 Sept 2020, 00:39
Reviewer Update
Correctnumber is ***
ZM
Zealous M's updateReviewer Update
18 Sept 2020, 00:40Im extremely frastrated and can se d tgrougj proof conversation
ZM
Zealous M's update18 Sept 2020, 00:40
Reviewer Update
Im extremely frastrated and can se d tgrougj proof conversation
Clientele Life's replyOfficial
18 Sept 2020, 08:33Dear Zealous M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply18 Sept 2020, 08:33
Official
Dear Zealous M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
21 Sept 2020, 14:21Dear Zealous M,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback has been provided regarding the payment that was made into your old account.
Furthermore, we have confirmed that we will not make any additional payments as you need to fix the query with your bank.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply21 Sept 2020, 14:21
Official
Dear Zealous M,
At the outset I would like to apologize for the inconvenience caused regarding this matter.
At the outset I would like to apologize for the inconvenience caused regarding this matter.
As per our discussion, the necessary feedback has been provided regarding the payment that was made into your old account.
Furthermore, we have confirmed that we will not make any additional payments as you need to fix the query with your bank.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist