LB
Liesl B
1 reviews | Active since Jul 2021
02 Aug 2021, 20:04
UNFAIR PAYOUT AGREEMENT OF POLICY FROM 2018 TO 2021
I took out a policy for my mother and mother in law in 2018 after my dad passed away and now that my mom passed away, they told me that I am still in the waiting period for me to claim any benefits for her. They stopped deducting from my account and then in December 2020 they contacted me to say that they will reinstate the policy. They also said that because my mom has now passed on, I will not pay R726 per month any longer but only for myself and my mother in law but they still deducted the R726 to date.
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Replies (2)
Clientele Life's replyOfficial
03 Aug 2021, 09:48Dear Liesl B
We confirm receipt of the concerns raised and would like to take this opportunity to pass our deepest condolences during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Aug 2021, 09:48
Official
Dear Liesl B
We confirm receipt of the concerns raised and would like to take this opportunity to pass our deepest condolences during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Aug 2021, 14:42Dear Liesl B
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand and clarified the reason why this was a no claim.
Furthermore we have confirmed the amount that was debited in your account for the month of August 2021, and corrected your person details on the policy as per request. We have also sent a copy of the updated documentsto the provided email address.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that we have contacted you and assisted with the query at hand and clarified the reason why this was a no claim.
Furthermore we have confirmed the amount that was debited in your account for the month of August 2021, and corrected your person details on the policy as per request. We have also sent a copy of the updated documentsto the provided email address.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply03 Aug 2021, 14:42
Official
Dear Liesl B
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand and clarified the reason why this was a no claim.
Furthermore we have confirmed the amount that was debited in your account for the month of August 2021, and corrected your person details on the policy as per request. We have also sent a copy of the updated documentsto the provided email address.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that we have contacted you and assisted with the query at hand and clarified the reason why this was a no claim.
Furthermore we have confirmed the amount that was debited in your account for the month of August 2021, and corrected your person details on the policy as per request. We have also sent a copy of the updated documentsto the provided email address.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life