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Oratile M

1 reviews | Active since Aug 2024

30 Aug 2024, 09:23

Unfair Payment Practice

I would advise against using the Clientele Perks policy. Cancelling or making any amendment is an absolute nightmare. I was debited for a cancelled policy even though no benefits were allocated to me but I was coldly told that they cannot give me the benefits for the debit that was taken from my account.

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Replies (3)
Clientele Life
Clientele Life's reply30 Aug 2024, 10:28
Official
Dear Oratile M,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply30 Aug 2024, 13:45
Official
Dear Oratile M,   It is our pleasure to address your concerns. We apologize for any inconvenience caused.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Please note that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply30 Aug 2024, 15:27
Official
 Dear Oratile M,   It is our pleasure to address your concerns. We apologize for any inconvenience caused.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Please note that your Clientele Perks was cancelled on the 29th of August 2024 where the September debit order was already submitted while the plan was active. You are required to give us a notice of 31 days when cancelling the plan in order for us to cancel the debit order with your bank and there is no refund due. Effective from October there will be no further debits from your bank account for this plan.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life