MA
Mervyn A

1 reviews | Active since Jul 2015

28 Jul 2015, 11:30

Unfair on my claim

Contacted Clientele..was hospitalised frm 24 July to 27. Website says claims valid after 48 hrs but when I contacted them they its got to be 5 days and over. I was not in hospital by choice. Was told they hav a list of hospitals but wud pay bcos its my first claim but had to be 5 days and over. I pray that this doesnt happen to anyone. Have decided to cancel the policy bcos of wrongly advised.

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Replies (1)
Clientele Life
Clientele Life's reply28 Jul 2015, 11:55
Official
Hello mervynariyan,


Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist