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Gugu K

1 reviews | Active since Dec 2023

04 Apr 2025, 10:24

Unfair debit order

Clientele is *********. Last week i went to westgate mall to watch movies with my kids and i was approached by 2 guys from Clientele telling me they offering free movie vouchers.i told them i dont want anything to do with debit orders.i was told i have a month trial then i can decide.the guy took my fone and accepted debit order when i asked what that was he said it will only happen after a month if i stay with the service.woke up to R160 debit order. What nonsense is this.you guys are robbing people and i want my money

0
Replies (6)
Clientele Life
Clientele Life's reply04 Apr 2025, 11:17
Official
Dear Gugu K,

We genuinely regret any difficulty caused and acknowledge receiving the complaints raised.
 
Please be aware that the appropriate department has received your inquiry and will get in touch with you to provide feedback.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
GK
Gugu K's update08 Apr 2025, 16:55
Reviewer Update
You guys havent been of much help. All im getting is we understand and apologize.i was told to call on monday to cancel this thing and told i could use the remaining vouchers since r160 was taken already.they didnt work cause apparently i needed to pay.i dont care about that.but since yesterday iv been trying to contact the call center but there is apparently a technical error.im sent to watsapp then back to call centre again.even email is useless.next thing i cant cancel cause its past a certain date.you couodnt refund me i accepted that,dont think you will get money from me again.cancel this thing
Clientele Life
Clientele Life's reply09 Apr 2025, 15:54
Official
Dear Gugu K, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that Nobuhle Jantjie has been in contact with you to provide the necessary feedback. 

You have opted to keep the product active and have the cancelation process has been explained to you. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 
Market Conduct, 
GK
Gugu K's update10 Apr 2025, 09:35
Reviewer Update
This shows how *********** you are.if you listen to the call i explicitly said i want to cancel but she said i can use the vouchers over the weekend and they didnt work.now as a customer im trying to contact you guys like she said to cancel this stupid debit order and you telling me i want it active.Why keep something that wont benefit me at all.and im saying this for the 100th time cancel this **** cause now you are taking me for a ride.you wana drag this till cut off.i work in the service industry and you guys are unprofessional.i will say what i told Nobuhle this debit check was done *********ly and i want it cancelled.keep the damn vouchers.this back and forth shows the company only cares about money
GK
Gugu K's update10 Apr 2025, 09:37
Reviewer Update
If your number didnt have a peoblem then this wouldnt be happening.i called your lines monday and tuesday and conviniently couldnt get through.tried even watsapp cause thats where i was directed.what kind of **** are yol running
Clientele Life
Clientele Life's reply17 Apr 2025, 11:22
Official
Dear Gugu K, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that Nobuhle Jantjie from our Market Conduct department has been in contact with you to provide the necessary feedback and the policy has been cancelled.

We would like to apologise for any inconvenience caused in this regard.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards,
Market Conduct,