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Semakaleng M

1 reviews | Active since Jun 2021

07 Apr 2025, 14:36

Unfair debit and cancelation refusal...

I went to Southgate mall late last year and I was approached by a guy from Clientele and told me about the some royalty plan thing that offers free movie vouchers and discount voucher to some food outlets but I told him I'm not interested as I don't want anything to do with debit orders. He then told me I have a month trial and should I decide otherwise I shouldn't worry because no money will be debited from my account, he then asked for my phone and accepted debit order when I repeatedly told him that I don't want any money going off my account he insisted it won't and is only activating the free vouchers. Money went off my account in January this year (R160) and I sent an email to clientele about this issue and whoever responded told me I needed to cancel via phone call. Yesterday they debited the same amount again and I called them and the consultant said my thing was not active and they can't cancel. She failed to answer me when I asked her why my money was debited if nothing is active? Clientele and their consultants are ******, I want my money back!!! There's free vouchers to make matters worse!!!!!!

0
Replies (5)
SM
Semakaleng M's update07 Apr 2025, 15:01
Reviewer Update
There's no free vouchers...
Clientele Life
Clientele Life's reply07 Apr 2025, 16:11
Official
Dear Semakaleng M,
We acknowledge receipt of the complaints made and truly apologise for any inconvenience.
 
Please know that your inquiry has been received by the relevant department, and they will contact you to provide feedback.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
SM
Semakaleng M's update08 Apr 2025, 11:18
Reviewer Update
I just received a call from another consultant with selective understanding, her line went off before she could even cancel the stupid thing I repeatedly said I'm not interested in. Went through the reviews and another lady complained about the same issue, makes me think the consultants are trained to trick people into joining the policy!!!! The girl that just called me is only acknowledging my attempts to cancel the policy, they won't refund me because I accepted the debit mandate yet I specified in the post how that happened!!! So even big companies **** people huh?
SM
Semakaleng M's update08 Apr 2025, 11:43
Reviewer Update
The lady just called back again and even though I won't be getting my money back she was really helpful. Concerning the guy that accepted the debit mandate on phone and lying that he's just activating vouchers, I will be escalating the matter. He won't get away with tricking me just after burying my husband!!! To the last consultant that called me, thank you.
Clientele Life
Clientele Life's reply08 Apr 2025, 11:53
Official
Dear Semakaleng M , 

Thank you for raising your concerns with us. We would like to pass our sincere condolences to you and your family for your loss.
We confirm that we contacted you to provide feedback regarding the concerns raised. 

At the outset, we would like to apologize for the unpleasant experience and any inconvenience you may have caused you.  As per our telephonic discussion, we confirm that the policy has been cancelled as requested.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

The escalation process has been sent via sms- should you not be satisfied with the feedback 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely, 
Maria Mokhuabane
Clientele Life
Service Support Specialist