1 reviews | Active since Oct 2017
Unfair Business Practices
I am writing this to make other potential victims aware of the unfair business practices at Clientele. I know my issue will not get resolved to my satisfaction because they just do not care. I submitted a claim against a life I had insured on my funeral policy with clientele and yet the following month the deceased's premium went off my account. When I query this I was sent from pillar to post with promises for refund and ultimately told no refund will be made because I was supposed to give them 30 day notice before making any changes to my policy. I still don't understand if that means I was meant to delay the funeral and claim weeks later so I don't pay a premium I no longer needed or that the deceased needed to have made sure to pass on in time to give clientele their 30 days notice so that I don't end up out of pocket unnecessarily. I am really disappointed in Clientele!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
As per our telephonic discussion we confirmed the reason, the debit order was raised in the month of February 2018.
Based on the outcome of our investigations we confirm that we have requested an urgent refund and you have confirmed that the funds are now available in your account. Furthermore an adjustment to your premium amount was done, which will be effective from March 2018.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
As per our telephonic discussion we confirmed the reason, the debit order was raised in the month of February 2018.
Based on the outcome of our investigations we confirm that we have requested an urgent refund and you have confirmed that the funds are now available in your account. Furthermore an adjustment to your premium amount was done, which will be effective from March 2018.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist