********* Business Dealing

I took a Health/Hospital Plan on the 14th Feb and I was assisted by Makapane Madike. I now believe this guy mislead me into taking the plan because all he told me I realized wasn't internally true. I was initially looking for a hospital plan for myself and my daughter which he quoted me R 698 and said it for for a R 200 000.00 cover for both of us and also gave me another option called the family cover where I can add 4 kids at no charge for R 839 which I had taken. He told me we are covered for Accidental and Planned Procedures (Which I found out it was not true) told me I would be getting a R 20 000.00 lump sum whenever I got discharged from Hospital (Which was also false), told me we are covered for a total of R 450 000.00 annually for whatever we going to be admitted for and that causality visits are paid whether I am admitted or not (which I found out that this statement was false as well). He told me I could add any 4 kids to this policy which at that time I only added my daughter and younger brother (never mentioned that they had to me my own kids, even YOUR website doesn't state this). I told him I would send him an email with details of the other 2 kids which I clearly stated that its my nephew and he still didn't say anything about the extended family issue. On the 2nd March when I called to add the 2 kids, Jefferson Nelson told me my policy didn't allow me to added extended family only my birth kids. He then went to to tell me of other stuff that were a shock to me which made me realize that I was actually mislead into taking this policy. Today I called to cancel it due to my call with Jefferson yesterday and Thando gave me new info as well that was different to what I was initially told by Makapane. She to;d me I could ONLY calm after my 3rd day being in hospital and not from day one (which was never mentioned to me) so meaning if I am only admitted for 2 days then I will have to pay the hospital out of my own pocket. NOW TELL ME, WHY WOULD I WANT TO DO THAT WHEN I HAVE A HOSPITAL COVER TO DO THAT?? There were a lot of this Makapane to me and a lot of questions I asked to seek clarity before I took this policy but still never saw it fit to be honest with me which makes me question the way Clientele conducts their business. I took this policy assuming that my money and life is in good hands but I guess I was wrong because had I not called to add the other 2 kids, I would'n't have known and I would've clearly gotten a shock of my life when I needed to claim and I was given this information. Its really upsetting!!