LM
Lindiwe M
1 reviews | Active since Sept 2020
16 Nov 2021, 16:32
Unconsented debiting
I cancelled my cover a while ago and I noticed that they debited money and go on off days to debit money. Called the company to cancel and asked to be re imbersed my money back and got poor service.
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Replies (2)
Clientele Life's replyOfficial
16 Nov 2021, 18:10Dear Lindiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply16 Nov 2021, 18:10
Official
Dear Lindiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
17 Nov 2021, 14:44 Lindiwe M At the outset, I would like to thank you for bringing this matter to our attention. This confirms that two attempts were made to contact you on the 17th of November regarding concerns raised without success. Furthermore, I would like to confirm that a request to cancel your policy was processed on the 16th of November. Should you need further assistance regarding concerns raised, please do contact us on *** or send us an email to ***. Regards Vusumuzi Dlamini Clientele Life Insurance
Best regards,
Clientele Life's reply17 Nov 2021, 14:44
Official
Lindiwe M At the outset, I would like to thank you for bringing this matter to our attention. This confirms that two attempts were made to contact you on the 17th of November regarding concerns raised without success. Furthermore, I would like to confirm that a request to cancel your policy was processed on the 16th of November. Should you need further assistance regarding concerns raised, please do contact us on *** or send us an email to ***. Regards Vusumuzi Dlamini Clientele Life Insurance
Best regards,