XS
Xokani S
1 reviews | Active since Oct 2021
26 Oct 2021, 13:11
Uncategorised debit Order/Wrong debit Date
Such a bad experience as clientelle had gone through to my acvount to debit on a wrong date.offwhich we aggreed also i gave them a consent to debit on the 1st but they decided to do that on the middle of the month.
Now i rquested a refund but they are regusing also they cant allow me to cancell the policy.HOW CRUEL THEY CAN BE?????
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
26 Oct 2021, 14:25Dear Xokani S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply26 Oct 2021, 14:25
Official
Dear Xokani S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
XS
Xokani S's updateReviewer Update
26 Oct 2021, 14:31How soon that can it be??? Coz i have been calling since yesterday but all the people i spoke with they gave me different stories.
Why should i have to wait but when clientelle went to debit my acc on a wrong date ,they did fail to wait for the right given date???
Why should i have to wait but when clientelle went to debit my acc on a wrong date ,they did fail to wait for the right given date???
XS
Xokani S's update26 Oct 2021, 14:31
Reviewer Update
How soon that can it be??? Coz i have been calling since yesterday but all the people i spoke with they gave me different stories.
Why should i have to wait but when clientelle went to debit my acc on a wrong date ,they did fail to wait for the right given date???
Why should i have to wait but when clientelle went to debit my acc on a wrong date ,they did fail to wait for the right given date???
Clientele Life's replyOfficial
26 Oct 2021, 15:18Dear Xokani S, Please note that the complaint logged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply26 Oct 2021, 15:18
Official
Dear Xokani S, Please note that the complaint logged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,
XS
Xokani S's updateReviewer Update
26 Oct 2021, 15:24Ohkay i will wait for you call then.pls make sure you do call ASAP
XS
Xokani S's update26 Oct 2021, 15:24
Reviewer Update
Ohkay i will wait for you call then.pls make sure you do call ASAP
Clientele Life's replyOfficial
29 Oct 2021, 08:13Dear Xokani S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that a refund of the premium that was deducted early for November was paid and an email containing the banking details for a cash payment was sent to your email address.
We apologize for the inconvenience this may have caused, however, we hope you find this in order. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that a refund of the premium that was deducted early for November was paid and an email containing the banking details for a cash payment was sent to your email address.
We apologize for the inconvenience this may have caused, however, we hope you find this in order. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply29 Oct 2021, 08:13
Official
Dear Xokani S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that a refund of the premium that was deducted early for November was paid and an email containing the banking details for a cash payment was sent to your email address.
We apologize for the inconvenience this may have caused, however, we hope you find this in order. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that a refund of the premium that was deducted early for November was paid and an email containing the banking details for a cash payment was sent to your email address.
We apologize for the inconvenience this may have caused, however, we hope you find this in order. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Best regards,