SM
Siyamthanda M
1 reviews | Active since May 2024
11 May 2024, 12:45
Unauthorized transaction
My phone number was registered to some IFA perks policy thing without me being aware. R300 has been deducted straight from my bank account on the 2nd of May 2024 and also clientele never verified whether accept the policy. Moreover I'm a student and currently my bank balance is a R0.00 and yet I am told I can't get a refund.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
13 May 2024, 11:27Dear Siyamthanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 May 2024, 11:27
Official
Dear Siyamthanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
21 May 2024, 13:44Dear Siyamthanda M, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Clientele Life's reply21 May 2024, 13:44
Official
Dear Siyamthanda M, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
SM
Siyamthanda M's updateReviewer Update
21 May 2024, 19:35MY PHONE NUMBER : ***
ALTERNATIVE PHONE NUMBER : ***
I apologize for not picking up the call at that time I was attending a lecture on campus so I was unable to answer my calls at that time. Please try to call me again tomorrow I will be available.
ALTERNATIVE PHONE NUMBER : ***
I apologize for not picking up the call at that time I was attending a lecture on campus so I was unable to answer my calls at that time. Please try to call me again tomorrow I will be available.
SM
Siyamthanda M's update21 May 2024, 19:35
Reviewer Update
MY PHONE NUMBER : ***
ALTERNATIVE PHONE NUMBER : ***
I apologize for not picking up the call at that time I was attending a lecture on campus so I was unable to answer my calls at that time. Please try to call me again tomorrow I will be available.
ALTERNATIVE PHONE NUMBER : ***
I apologize for not picking up the call at that time I was attending a lecture on campus so I was unable to answer my calls at that time. Please try to call me again tomorrow I will be available.
Clientele Life's replyOfficial
06 Jun 2024, 12:43Dear Siyamthanda M,
Thank you for raising your concerns with us. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Jun 2024, 12:43
Official
Dear Siyamthanda M,
Thank you for raising your concerns with us. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, your query was escalated to the Independent Arbitrator's office for review, and written feedback was sent to your email address.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life