ZP
Zandile P
1 reviews | Active since Dec 2018
04 Mar 2026, 21:26
Unauthorized Sassa debit
Its with a sad heart that I am writing this. Clientele Life has been taking money from my mother in laws Sassa pension from January 2026 with any consent from her. She never opened any policy with them.
Last month she went to Sasa office to inquire abs was given an sms line to send her details to stop the debit and to our surprise this month again Clientele has taken her money. Totally ignored the cancelation request. I bet she is not the only one of our vulnerable senior citizens that l being ****** of their pension.
Please assist need this canceled immediately.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
04 Mar 2026, 21:29Dear Zandile P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply04 Mar 2026, 21:29
Official
Dear Zandile P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
09 Mar 2026, 12:27Dear Zandile P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct,
Best regards,
Clientele Life's reply09 Mar 2026, 12:27
Official
Dear Zandile P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct,
Best regards,
ZP
Zandile P's updateReviewer Update
09 Mar 2026, 12:36Clientele did reach out to me and my mother in law which is the affected part and they informed me that the policy has been canceled.
ZP
Zandile P's update09 Mar 2026, 12:36
Reviewer Update
Clientele did reach out to me and my mother in law which is the affected part and they informed me that the policy has been canceled.
Clientele Life's replyOfficial
09 Mar 2026, 13:37Dear Zandile P,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply09 Mar 2026, 13:37
Official
Dear Zandile P,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Best regards,