VH
Vernon H

1 reviews | Active since Oct 2017

15 Jul 2021, 07:53

Unauthorized sales calls

Unauthorized and ******** sales calls. Spam calls. ********* marketing practices.

Contacting individuals that are on the DMA do not contact list

0
Replies (5)
Clientele Life
Clientele Life's reply23 Jul 2021, 16:42
Official
Dear  Vernon H

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,
 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life       
Clientele Life
Clientele Life's reply02 Aug 2021, 15:06
Official
Dear Vernon

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni 
Service Support Specialist
Clientele Life  
VH
Vernon H's update02 Aug 2021, 17:19
Reviewer Update
Dear Clientele Life.

I am going to make an example of you.

1. You do not have my permission to use, process or sell on my information including sales calls which means that you are in contravention of the law (See section 18 of POPIA)
2. I am already registered on the do not contact list that means you are in direct contravention of the law.
3. You have to advise where you had obtained my information from, as per the law.

If you had purchased my information, please provide the necessary proof of consent to make provision for the requirements per the regulator.

I will be lodging a formal complaint with the information regulator. Please send the necessary information to *** Failure to do so will be considered refusal to comply with the law and will only be detrimental to your case.

Your urgent response is appreciated.


VH
Vernon H's update02 Aug 2021, 17:21
Reviewer Update
You also did not notify me of the fact that you were collecting my information, another contravention of section 18 of POPIA

https://popia.co.za/section-18-notification-to-data-subject-when-collecting-personal-information/

Communicate to vernon at profitfx dot co dot za and please send me the information for the person that handles your legal matters.
VH
Vernon H's update04 Aug 2021, 08:46
Reviewer Update
Sheer ignorance and lies! Today I was called AGAIN and that after you "confirmed" that my details have been supposedly removed. do not work with or buy any products from clientele life because you will be **** to!!