BR
Bontle R
1 reviews | Active since Sept 2020
07 Jun 2024, 14:37
Unauthorized policy
Hi my name is Elizabeth Ndaba am so furious with clientele ****** I was quoted for a policy at eyethu mall orange farm, the consultant took my phone to check if there were any message I have received only to find that they are approving a debicheck mandate, now I have a policy which I did not agree to the amount as am a pensioner and could not afford that amount even on the sales call I had with the consultant I did mention I cannot afford that amount and they should not debit my account, I have been trying to call for my refund but clientele is not responding and they are giving me a run around
My contact is ***
I want that policy canceled with immediate effect and I want my money
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Jun 2024, 16:25Dear Bontle R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Jun 2024, 16:25
Official
Dear Bontle R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
14 Jun 2024, 12:27Dear Bontle R, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct
Clientele Life's reply14 Jun 2024, 12:27
Official
Dear Bontle R, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct
BR
Bontle R's updateReviewer Update
17 Jun 2024, 14:44Thank you i received a call from you guys after trying to resolve this for sometime, my money was refunded and the policy was cancel
BR
Bontle R's update17 Jun 2024, 14:44
Reviewer Update
Thank you i received a call from you guys after trying to resolve this for sometime, my money was refunded and the policy was cancel
Clientele Life's replyOfficial
19 Jun 2024, 09:25Dear Bontle R,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
Clientele Life's reply19 Jun 2024, 09:25
Official
Dear Bontle R,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life