ER
Elaine R

1 reviews | Active since Jun 2014

11 May 2015, 09:23

Unauthorized Policy

Good day<br> <br> On the 7th April 2015 I enquired the Hospital plan from Clientele just to get information. I made it clear to the person I spoke to that I'm not going to take the policy I have to discuss it with my husband and I'm not taking a policy. And without my permission the sales person processed the policy and debit ordered my account without my permission. I always thought Clientele was a decent company but not anymore and I will never recommend clientele to anyone. Please stop the debit order because LIKE I SAID I DON'T WANT THE POLICY !!! and you can not just put a debit order on peoples accounts !!!!!

0
Replies (1)
Clientele Life
Clientele Life's reply11 May 2015, 09:32
Official
Hello ElaineLala,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn
Service Recovery Specialist
Clientele Life