1 reviews | Active since Jun 2013
Unauthorized life policy and debit orders
My previous review was removed from Hello Peter because it apparently contained defamatory language which is incorrect. In 2019, debit orders from Clientele Life went off which was not authorized by myself. I emailed Clientele Life as well as called, and I was informed that I took out a life policy in June 2019 at Maponya Mall in Soweto. I informed Clientele Life that I never took out a policy, and I don't live in Gauteng so it could not have been me. I was then informed that the matter would be investigated by their ***** department, that the policy would be cancelled and I would receive a refund. I emailed in June 2019 asking for an update and received no response. I emailed again on 27 September 2019, 1 November 2019 and 11 January 2020 - and still received no response.
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct