PM
Philia M

1 reviews | Active since Dec 2015

14 Dec 2015, 09:30

Unauthorized Double Debit

I am so disappointed in Clientele. They double debited my account without permission or prior notification.<br> They assume we all get paid early in December. I asked them to stop tracking my account as funds are always reserved for other important commitments yet they have not stopped. <br> They care less about their clients and are quick to list payment record with credit bureaus yet they don't take responsibility for their incompetence.<br> The debit inconvenience could have been avoided by giving clients a courtesy call.

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Replies (1)
Clientele Life
Clientele Life's reply14 Dec 2015, 10:07
Official
Hello LPMahlo,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Shanitha Hanuman

Service Support Supervisor